Refund and Returns Policy
At Sorganex, customer satisfaction is our top priority. As a trusted online organic store, we strive to provide fresh, high-quality organic and natural products. If for any reason you are not satisfied with your purchase, our Return and Refund Policy ensures a fair and transparent process for all customers.
By placing an order on the Sorganex website, you agree to the terms outlined in this policy.
Eligibility for Returns
We accept return requests under certain conditions to ensure product quality and safety. You may request a return if:
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The product you received is damaged or defective
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The product delivered is incorrect or different from your order
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The packaging is tampered with or compromised during delivery
To qualify for a return, you must contact us within 48 hours of receiving your order. The product should remain unused, unopened, and in its original packaging to be eligible for return.
Due to the nature of organic and perishable products, some items may not be eligible for return once opened or used.
Non-Returnable Items
Certain items cannot be returned for safety and hygiene reasons. These may include:
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Opened or used organic food products
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Perishable items that have exceeded the return request timeframe
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Products damaged due to improper storage after delivery
Sorganex reserves the right to refuse returns that do not meet our policy requirements.
Refund Process
Once your return request is approved and the product is inspected, Sorganex will process your refund. Refunds may be issued in the following ways:
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Refund to the original payment method used during purchase
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Store credit for future purchases on the Sorganex organic products website
Refund processing typically takes 5–10 business days, depending on your payment provider.
Replacement Policy
If you receive a damaged or incorrect product, Sorganex may offer a replacement instead of a refund. Our support team will review your request and arrange a replacement shipment whenever possible.
This ensures you receive the high-quality organic products you ordered without unnecessary delays.
Order Cancellation
Orders placed on the Sorganex online organic store can be cancelled only before they are processed or shipped. Once an order has been shipped, cancellation may no longer be possible, and the return process will apply instead.
To request an order cancellation, please contact our support team immediately.
How to Request a Return or Refund
To request a return, replacement, or refund, please contact the Sorganex customer support team with the following details:
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Your order number
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Product name
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Reason for return
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Photos of the damaged or incorrect product (if applicable)
Our support team will review your request and guide you through the return process.
Contact Sorganex
If you have any questions regarding our Return and Refund Policy, please contact us:
Sorganex – Online Organic Products Store
Email: info@sorganex.com
Website: www.sorganex.com